Terms of Service (“Terms”)

Last updated: August 25, 2025
Website: https://supercaraudio.com
Legal owner (“Company”): [Super Car Audio LLC], a Texas limited liability company, located at [7900 S Great Trinity Forest Way, Dallas, TX 75217]
Contact: [support@supercaraudio.com] • [+1 (214) 398-8885]

IMPORTANT NOTICE: THESE TERMS INCLUDE (1) DISCLAIMERS OF WARRANTIES; (2) LIMITATIONS OF LIABILITY; AND (3) AN ARBITRATION AGREEMENT WITH A CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS. PLEASE READ THEM CAREFULLY.

1. Acceptance of Terms

By accessing or using the Site, creating an account, or purchasing any product or service (collectively, the “Services”), you agree to be bound by these Terms and by our Privacy Policy below. If you do not agree, do not use the Services.

2. Eligibility & Accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) to make a purchase.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
We may refuse, suspend, or terminate accounts at our discretion.

3. Product Listings, Availability & Fitment

We strive to be accurate, but product descriptions, images, specifications, or pricing may contain errors or omissions. We reserve the right to correct any errors and to change or update information at any time without prior notice, including after you submit an order.
Fitment/Compatibility: Ensure compatibility with your vehicle before purchase. Unless explicitly stated, products are not OEM parts. Customer is responsible for verifying fitment with the manufacturer or a qualified professional.
Colors and finishes may vary due to device displays or manufacturing batches.

4. Pricing, Taxes, Promotions & Errors

Prices are in U.S. dollars unless stated otherwise and exclude taxes, shipping, and handling. Applicable taxes will be calculated at checkout.
We may modify prices or promotions at any time. Promotional codes are subject to separate terms and may be limited to one per order.
If a product is listed with an incorrect price or information due to error, we may cancel orders and refund you, even after order confirmation.

5. Orders, Acceptance & Cancellations

Your order is an offer to buy; we accept only when we ship the product(s) or otherwise confirm acceptance. Automated emails acknowledging an order are not acceptance.
We may reject any order for reasons including suspected fraud, product unavailability, pricing errors, or compliance concerns.
Cancellations: Contact us promptly to request cancellation. If the order has already shipped, you must follow the Returns process below.

6. Payment & Fraud Screening

We accept major payment methods (e.g., credit/debit cards, Shop Pay, PayPal, etc.) processed by third-party payment processors. We do not store full card numbers.
Orders may be delayed or canceled pending ID verification or fraud checks. Unresolved chargebacks or payment disputes may result in account termination.

7. Third‑Party Financing (Optional)

We may offer financing through third-party providers (e.g., Affirm, Acima, Snap Finance). Financing is subject to the provider’s approval and separate terms.
By applying, you authorize us and/or the provider to obtain, receive, and share information to process the application.
Important: Financing decisions, payment schedules, interest, and fees are solely determined by the financing provider.

8. Shipping, Delivery & Risk of Loss

Handling Time: Orders typically ship within [1–3] business days, excluding weekends and holidays.
Carriers: We ship via common carriers (e.g., UPS, FedEx, USPS, DHL). Shipping options and costs are shown at checkout.
Address Accuracy: You are responsible for providing a complete and accurate shipping address; changes after shipment may not be possible and may incur carrier fees.
Risk of Loss: Title and risk of loss pass to you upon our delivery to the carrier. Once the carrier shows “Delivered,” the package is deemed delivered to you.
Signature/Insurance: For high-value orders, we may require signature confirmation or offer optional insurance at checkout.
International Shipping: You are responsible for customs duties, taxes, brokerage fees, and import compliance. We cannot guarantee delivery timelines impacted by customs clearance.
Delivery Issues: If tracking shows “Delivered” but you did not receive your package, contact the carrier and us within 48 hours. We may assist but are not responsible for theft or misdelivery after carrier confirmation of delivery.

9. Backorders & Pre‑Orders

Estimated ship dates are good‑faith estimates and may change. You may cancel a backorder or pre‑order for a full refund prior to shipment unless stated otherwise.

10. Returns, Exchanges & Refunds

Return Window: Most new, unopened items may be returned within 30 days of delivery for a refund.
Non‑Returnable Items: Installed/used items, special orders, clearance items, cut wire, opened audio accessories (e.g., wiring kits, sound deadening) and any item not in original packaging may be non‑returnable for hygiene/safety reasons.
RMA Required: Obtain a Return Merchandise Authorization (RMA) by contacting [returns@supercaraudio.com]. Returns without an RMA may be refused.
Condition: Items must be in original condition with all parts, accessories, manuals, and packaging.
Restocking Fee: A 15% restocking fee may apply to opened packages or returns due to buyer’s remorse.
Return Shipping: Customer pays return shipping unless the return is due to our error or a verified defect on arrival (DOA).
Refund Timing: Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection.
Exchanges: Subject to availability; otherwise a refund will be processed.
DOA/Shortage Claims: Report within 7 days of delivery with photos/videos. Keep all packaging.

11. Warranties & Disclaimers

Manufacturer Warranties: Many products are covered by the manufacturer’s limited warranty; terms vary. We facilitate claims where possible but final decisions rest with the manufacturer.
INSTALLATION & USE: Some products require professional installation. Improper installation can cause damage, fire, or injury. You assume all risks related to installation or modification.
TINT/NOISE/ROAD‑USE LAWS: You are responsible for compliance with local laws regarding window tint, lighting, and sound levels.
AS‑IS DISCLAIMER: EXCEPT AS EXPRESSLY PROVIDED BY A MANUFACTURER’S WRITTEN WARRANTY, THE PRODUCTS AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, ARISING OUT OF OR RELATED TO THE SERVICES OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

13. Prohibited Uses

You agree not to: (a) use the Services for unlawful purposes; (b) interfere with or disrupt the Site; (c) bypass security; (d) engage in fraud or resale of counterfeit goods; (e) submit unlawful, defamatory, or infringing content; or (f) use data mining/scraping without our prior written consent (except as permitted by robots.txt).

14. Intellectual Property; User Content

All Site content is owned by us or our licensors and protected by IP laws.
If you post reviews or content, you grant us a worldwide, royalty‑free, perpetual license to use, reproduce, display, and distribute such content in any media.

15. DMCA Policy (U.S.)

If you believe content infringes your copyright, send a notice to our DMCA Agent:
DMCA Agent: [Name/Dept]
Address: [Company Address]
Email: [dmca@supercaraudio.com]
Include the information required by 17 U.S.C. § 512(c)(3).

16. SMS/Text Messaging Terms (TCPA/CTIA)

By opting into SMS, you consent to receive recurring marketing messages and order updates from us at the mobile number provided. Consent is not a condition of purchase. Message & data rates may apply. Message frequency varies.
Reply STOP to cancel, HELP for help. We may use carriers and SMS providers (e.g., Twilio/Klaviyo/SMSBump). Carriers are not liable for delayed or undelivered messages.
We will maintain records of consent and opt‑out. See Privacy Policy for more details.

17. Export & Sanctions Compliance

You may not use or export products in violation of U.S. export laws and regulations. We do not ship to embargoed countries or prohibited end users.

18. Third‑Party Links & Services

We are not responsible for third‑party websites or services linked from the Site. Access at your own risk.

19. Indemnification

You agree to indemnify, defend, and hold us harmless from any claims, damages, losses, and expenses (including attorneys’ fees) arising out of your misuse of the Services, your breach of these Terms, or your violation of law or third‑party rights.

20. Dispute Resolution; Arbitration; Class Action Waiver

Informal Resolution: Contact us first at [legal@supercaraudio.com]. We’ll try to resolve disputes informally within 30 days.
Arbitration: Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
Venue & Governing Law: The Federal Arbitration Act (FAA) governs the interpretation and enforcement of this arbitration provision. For non‑arbitrable disputes, the laws of the State of Texas govern, without regard to conflict of laws, and the courts of Dallas County, Texas have exclusive jurisdiction.
Class Action Waiver: YOU AND WE AGREE THAT ANY PROCEEDINGS SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
30‑Day Opt‑Out: You may opt out of arbitration by sending a written notice to [legal@supercaraudio.com] within 30 days of your first use of the Services.

21. Miscellaneous

Entire Agreement: These Terms and any policies referenced constitute the entire agreement between you and us.
Severability: If any provision is found unenforceable, the remaining provisions remain in effect.
Assignment: You may not assign your rights without our consent; we may assign these Terms.
Force Majeure: We are not liable for delays or failures due to events beyond our reasonable control.
Changes: We may modify these Terms at any time; updated Terms are effective upon posting. Your continued use signifies acceptance.

Privacy Policy

Last updated: August 25, 2025
Who we are: [Super Car Audio LLC] (“we,” “us,” “our”)
Contact for privacy questions: [privacy@supercaraudio.com]

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit supercaraudio.com, create an account, make a purchase, contact us, or participate in our marketing programs (including SMS). Certain region‑specific disclosures for U.S. state privacy laws and the EU/UK GDPR appear below.

1. Information We Collect

We may collect and process the following categories of personal information:

Identifiers & Contact Data: name, email, billing/shipping address, phone number, account credentials.
Commercial Information: products viewed, wishlist items, cart contents, orders, returns, warranty claims, financing applications (status only; financing providers collect additional info).
Payment Information: tokenized payment data (processed by payment processors); we do not store full card numbers.
Device/Network Activity: IP address, device identifiers, cookie IDs, browser type, pages viewed, links clicked, referring/exit pages, timestamps.
Geolocation Data: general location derived from IP (city/region).
User Content: product reviews, messages, uploaded photos/videos.
Support & Communications: emails, chat transcripts, call or voicemail logs (where applicable), and SMS interactions.
In‑store/Installation (if applicable): appointment details, vehicle make/model/year, VIN (if you provide it), service notes.

2. Sources of Information

Directly from you (checkout, account creation, forms, SMS opt‑in).
Automatically through cookies, pixels, SDKs, and similar technologies.
From third parties: payment processors, financing providers, analytics/ad partners, shipping carriers, verification/fraud‑prevention providers, social networks if you link accounts.

3. How We Use Information (Purposes)

Provide, fulfill, and deliver orders; process payments; manage accounts; provide support.
Send service communications (order confirmations, shipping updates, product notices).
Operate and improve the Site; debug and monitor performance; develop new features.
Personalize content and product recommendations.
Marketing and advertising, including email, SMS (with consent), and retargeting.
Fraud prevention, security, and legal compliance (tax, accounting, regulatory).
Enforce our Terms and other policies; protect our rights and users.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies for: (a) site functionality; (b) analytics (e.g., Google Analytics); (c) personalization; and (d) advertising/retargeting (e.g., Meta Pixel, Google Ads). You can manage preferences via our Cookie Settings link (where available) and your browser settings. Blocking certain cookies may impact functionality. We currently do not respond to “Do Not Track” signals.

5. Disclosures of Personal Information

We may disclose personal information to:

Service Providers/Processors: payment processors, shipping carriers, warehousing/3PLs, IT/cloud providers, customer support platforms, analytics providers, SMS/email marketing platforms, fraud‑prevention vendors.
Business/Marketing Partners: advertising networks (for targeted ads), affiliate networks, financing providers (when you apply).
Legal/Compliance: to comply with law or valid legal process; to protect rights, property, safety.
Business Transfers: as part of a merger, acquisition, financing, or sale of assets.
We do not sell your personal information for money. We may “share” personal information for cross‑context behavioral advertising as defined by certain U.S. state laws (see Section 10).

6. SMS/Text Program Privacy

We store your mobile number, opt‑in status/time, and messaging history to comply with TCPA/CTIA and to provide the SMS program.
You can opt out at any time by replying STOP. We process opt‑outs promptly and maintain suppression lists.
Message content may be processed by our SMS vendors and carriers to route and deliver messages.

7. Data Retention

We keep personal information for as long as necessary to fulfill the purposes above, including:

Orders/Invoices: 7 years (tax/audit).
Marketing Records: until you opt out or 24 months after last interaction.
Support/Communications: typically 24 months unless needed longer for legal reasons.
Account data: until deletion or as required by law.
We may anonymize/de‑identify data and retain it for analytics.

8. Security

We use administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.

9. Children’s Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us data, contact us to delete it.

10. U.S. State Privacy Rights (CA, CO, CT, VA, UT, etc.)

Depending on your state, you may have rights to access, delete, correct, opt out of targeted advertising (“sharing”), and limit use of sensitive personal information (if we collect any).

Notice of Collection (CA/CPRA): We collect the categories in Section 1 for the purposes in Section 3; see Section 5 for disclosures.
Sale/Sharing: We do not sell personal information for money. We may share identifiers and internet activity with advertising partners for targeted ads. You may opt out via our Do Not Sell or Share My Personal Information link (where available) or by emailing privacy@supercaraudio.com with “Opt‑Out of Targeted Ads”.
Verification & Appeals: We will verify requests using available information and respond within statutory timelines. If we deny your request, you may appeal by replying to our decision email.
Authorized Agents (CA): Agents must provide proof of authorization and we may require you to verify your identity directly.

11. EU/EEA/UK GDPR Disclosures

Controller: [Super Car Audio LLC], [Address], [privacy@supercaraudio.com].
Legal Bases: contract performance; legitimate interests (e.g., site security, product improvement, marketing—where not overridden by your interests/rights); consent (for certain marketing/cookies); legal obligations (tax/accounting).
Your Rights: access, rectification, erasure, restriction, portability, objection, and withdrawal of consent (without affecting prior processing).
International Transfers: We may transfer personal data to the U.S. and other countries with appropriate safeguards (e.g., SCCs).
Complaints: You may lodge a complaint with your local data protection authority.

12. Third‑Party Sites & Social Features

Our Site may include links to third‑party sites and social plugins. Their privacy practices are governed by their own policies.

13. Your Choices

Email Marketing: Unsubscribe using the link in emails or contact us.
SMS: Reply STOP to cancel; HELP for help.
Cookies/Ads: Use our Cookie Settings and your browser settings; see Section 4.

14. Data Accuracy & Updates

Please keep your account information current. You may update certain information in your account or by contacting us.

15. Changes to This Policy

We may update this Policy from time to time. The “Last updated” date reflects the latest changes. Material changes will be posted on the Site and, where required, notified to you.

16. Contact Us

For questions about privacy or to exercise your rights:
Email: supercaraudio@gmail.com

Shipping & Returns Summary (Customer‑Facing)

(This section summarizes key terms for convenience; if any conflict exists, the Terms control.)

Processing Time: Usually 1–3 business days.
Transit: Carrier‑dependent; tracking provided.
Delivery Confirmation: Packages marked delivered are considered delivered; contact carrier and us within 48 hours if issues.
Returns: 30 days for most new, unopened items; RMA required; restocking fee may apply; buyer pays return shipping unless our error/DOA.
DOA Claims: Report within 7 days with photos/videos.
Professional Installation Recommended for amplifiers, subwoofers, and wiring.

Legal Notice (Non‑Advice)

These documents provide a comprehensive template intended to address common U.S. e‑commerce requirements. Your specific business, products, and jurisdictions may impose additional obligations. You should seek independent legal review before publishing to ensure compliance with applicable federal, state, and international laws (e.g., TCPA/CTIA, FTC rules, state privacy laws, GDPR, consumer protection, and warranty laws).

Terms of Service and Privacy Policy